CUSTOMER SERVICE

24/7 Support

We travel with you 24-hours per day, seven days per week to ensure you arrive at your destination safely and stress-free.  We make ourselves available to you via our toll-free service that will connect you to our staff any time you need us.  The 24-hour toll-free number is printed on each travel itinerary and is also recorded on our evening phone message.  All traveler profiles and itineraries are accessible by our 24-hour staff.  We also accept collect calls from anywhere around the world.

Andavo Travel’s toll-free number gives clients 24-hour access to the following services:

• Last-minute reservations in accordance with your corporate travel policy
• Access to the BCD Hotel Program, assuring substantial rate discounts guaranteed to be the lowest offered by any travel management company
• 24-hour emergency message transmissions and translation services
• Vital document and lost credit card alert program

We also monitor your itinerary while you are traveling to proactively re-route you as needed to help avoid travel delays.  As an Andavo Travel client, we know of any changes to your itinerary as issues arise, and will make alternative arrangements proactively and in real-time.  Our advanced technology, Flight Stats, helps us keep you informed with automated, up-to-the-minute flight change notifications sent to your wireless device.