24/7
SUPPORT
We travel with you 24-hours per day,
seven days per week to ensure you
arrive at your destination safely
and stress-free. We make ourselves
available to you via our toll-free
service that will connect you to
our staff any time you need us. The
24-hour toll-free number is printed
on each travel itinerary and is also
recorded on our evening phone message. All
traveler profiles and itineraries
are accessible by our 24-hour staff. We
also accept collect calls from anywhere
around the world.
Andavo Travel’s toll-free number gives
clients 24-hour access to the following
services:
- Last-minute reservations in accordance
with your corporate travel policy
- Access to the BCD Hotel Program,
assuring substantial rate discounts
guaranteed to be the lowest offered
by any travel management company
- 24-hour emergency message transmissions
and translation services
- Vital document and lost credit
card alert program
We also monitor your itinerary while
you are traveling to proactively
re-route you as needed to help avoid
travel delays. As an Andavo
Travel client, we know of any changes
to your itinerary as issues arise,
and will make alternative arrangements
proactively and in real-time. Our
advanced technology, Flight Stats,
helps us keep you informed with automated,
up-to-the-minute flight change notifications
sent to your wireless device.
RISK
MANAGEMENT
Professional, certified technicians
manage and maintain our critical
network systems 24-hours per day,
seven days per week, allowing us
to focus on our core business – servicing
your travel needs. Andavo Travel
outsources its enterprise management
to CH2M HILL Microsource, which supports
an infrastructure of Fortune 500
companies. Andavo Travel’s hosted
environment through CH2M HILL Microsource
provides us with the newest generation
of hardware, software, voice-over-Internet
Protocol (VoIP), high speed local
area networks and wide-area networks
so we can guarantee premium customer
service and support around the clock,
regardless of weather conditions
or emergency situations. We are always
here for you.
CONCIERGE
SERVICES
We know the little things can make
a big difference. That’s why we provide
customers access to complimentary
upgrades, preferred reservation tracking
and amenities at qualifying properties.
Our concierge services include:
- Notification to all suppliers
of VIP status for upgrades or
other special considerations
- Prioritized reservations processing
- Request for pre-check-in with
hotels and car rental companies
- Arrangement of meet and greet
services at airports and hotel
- Applications for vendor program
memberships
- Additional manual quality control
of all documents and data
- Reconfirmation of reservations
24-hours in advance of travel
- Preferred seat assignments
- Arrangement of conference room
reservations for airline clubs
and hotels
- Four Seasons Preferred Agency
Program
- Virtuoso benefits and amenities
